Key Worker

Program Objective

UnitingCare Harrison developed the Key Worker program to ensure that young people who present at a Front Door are supported from the initial point of contact until accommodation is secured. The role of the Key Worker is to support the young person and oversee the service coordination and their journey through the homelessness system.

Young people can present with multiple issues, have a history with a number of services and can often have little trust in the system. It is important for a young person to have the consistency of a Key Worker as they move through the Homelessness system to provide trust and stability. The Key Worker is responsible for supporting and advocating the young person and coordinating the services a young person needs to achieve their goals.

Program Philosophy

To provide medium term, supported accommodation for young people at risk of or experiencing homelessness that allows them to work towards obtaining and successfully maintaining independent accommodation.

Criteria

• 15 - 25 years old
• homeless or at risk of homeless

Catchment Area

Eastern Metropolitan Region

Time / Days of Operation

Monday to Friday, 9am - 5pm

Cost

No cost.

Referrals to the Program

Through UnitingCare Harrison Intake.

Activities / Services of the Program

The Key Worker role aims to:

• Support young people from first point of contact until accommodation is secured;
• Establish effective links within your local communities and access to specialist support services;
• Provide case management services;
• Assist young people in exploring long term housing options;
• Explore family reconciliation and mediation.